Job Description
Job Title: Detail Manager
Reports to: Territory Manager
Nature of work:
Under limited supervision, the Detail Manager effectively communicates with customers and employees to determine the type of service necessary and the time needed for completion. The detail manager is responsible for quality control and output of the detailing & wash departments. Also manages all necessary product inventory and equipment needed to perform the required duties.
Typical Duties:
Helps maintain a safe and organized workspace
Communicates with Service Advisors and Technicians to facilitate auto-placement
Communicates with the Service Advisor regarding detail services, repairs, and estimates for time completion
Performs vehicle drop-off inspection, recommends maintenance & documents existing damages
Identifies, manages, and orders all detailing department products & equipment
Facilitates and conducts all detailing department duties
Performs other duties as requested
Leads a team of 5-10 Detailers and their scheduled to effectively deliver on work volume
Knowledge, Skills & Abilities:
Demonstrates extreme attention to detail
Ability to analyze written and verbal instructions
Ability to write, present and respond to customers and staff members in a professional manner
Ability to manage, train and support other detailing and shop assistant personnel
Ability to handle high-stress situations
CERTIFICATIONS / LICENSE / OTHER REQUIREMENTS
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Candidates must have a valid driving license and clean driving record
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